Refund Policy
Last Updated: December 5, 2025
Merchant Legal Entity: SHOOLIN DIGITAL | Contact: Dealintelin@gmail.com | +91 9284729088
Our Commitment: The "Bad Intel" Guarantee
At DealIntel.in, we stand behind the accuracy of our research. If our report contains factually incorrect information, we will refund your credit immediately—no questions asked.
1. Refund Eligibility
You are eligible for a full credit refund in the following scenarios:
A. Factually Incorrect Data ("Bad Intel")
- •We reported incorrect revenue, funding, or employee count
- •We cited events or news that never occurred
- •We attributed statements to the wrong person or source
- •Key information is verifiably false
B. Technical Failure
- •Report generation failed after credit was consumed
- •Report is incomplete or corrupted beyond readability
- •System error prevented report delivery
C. Duplicate Charges
- •You were accidentally charged twice for the same report
- •Credits were deducted more than once for a single generation
2. Non-Refundable Scenarios
The following situations do NOT qualify for refunds:
A. Subjective Dissatisfaction
- ×You "don't like" the report style or format
- ×You expected different insights than what was provided
- ×You found the information insufficient (if factually accurate)
B. Successfully Generated Reports
- ×Report was successfully generated with accurate, sourced data
- ×You changed your mind after viewing the report
- ×You didn't find the specific information you were looking for
C. Saved or Downloaded Reports
- ×You saved the report to history
- ×You downloaded the PDF (Closer/Rainmaker tiers)
- ×Report is older than 48 hours from generation
D. Change of Mind
- ×You purchased credits but decided not to use them
- ×You prefer a competitor's service after purchase
- ×General buyer's remorse
3. Refund Request Process
Step 1: Submit Request
Email: Dealintelin@gmail.com
Subject: "Refund Request - Report ID: [Your Report ID]"
Include:
- •Your registered email address
- •Report ID or generation timestamp
- •Specific inaccuracy with proof (e.g., screenshot, contradicting source)
- •Payment transaction ID (if requesting payment refund)
Step 2: Verification
- •Our team will review your claim within 24-48 hours
- •We will verify the factual inaccuracy using independent sources
- •You may be asked for additional evidence
Step 3: Resolution
- ✓Approved Refunds: Credits restored within 2-3 business days
- ✓Payment Refunds: Processed within 5-7 business days to original payment method
- ×Rejected Refunds: You will receive a detailed explanation with supporting sources
4. Refund Methods
A. Credit Restoration (Default)
- •1 credit restored to your DealIntel.in account
- •Credits can be used immediately for new reports
- •Credits never expire
B. Payment Refund
- •Available only for purchases made within the last 30 days
- •Refunded to original payment method
- •Processing time: 5-7 business days
5. Partial Refunds
If only a portion of the report contains inaccurate information:
- •Minor inaccuracies (1-2 incorrect data points): 50% credit refund
- •Major inaccuracies (entire section incorrect): 100% credit refund
6. Credit Expiry Policy
- ✓Credits NEVER expire
- ✓Once purchased, credits remain valid indefinitely
- ✓Valid even if you don't log in for months
- ×In case of account closure, unused credits are forfeited (no refund)
7. Refund Timelines
| Scenario | Review Time | Refund Processing |
|---|---|---|
| Bad Intel Claim | 24-48 hours | 2-3 business days (credit) / 5-7 business days (payment) |
| Technical Failure | Instant | Automatic credit restoration |
| Duplicate Charge | 24 hours | 3-5 business days |
8. No Refund for Consumed Credits
Once a report is successfully generated with accurate data:
- ×The credit is considered consumed
- ×API costs have been incurred by DealIntel.in
- ×No refunds will be issued
Pro Tip: Start with our smallest package to test the quality before committing to larger packs.
9. Fraud Prevention
Abuse of the refund policy (e.g., false claims, repeated frivolous requests) will result in:
- •Account suspension
- •Ban from future purchases
- •Legal action if fraud is detected
Summary: Our Promise
If the intel is wrong, you get your credit back. Period.
If the intel is right but you don't like it, that's on you. We play fair. We expect you to play fair too.
Contact for Refund Requests
Email: Dealintelin@gmail.com
Phone: +91 9284729088
Address: SHOOLIN DIGITAL, Baner, Pune, Maharashtra - 411045
Business Hours: Monday-Saturday, 10 AM - 7 PM IST
Response Time: Within 24-48 hours